Patients & Visitors

Patient Rights & Responsibilities


Patient Rights

  • A patient has the right to be treated with courtesy and respect, with appreciation of his or her individual dignity and with protection of his or her need for privacy.
  • A patient has the right to prompt and reasonable response to questions and requests.
  • A patient has the right to have their cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.
  • A patient has the right to know who is providing medical services and who is responsible for his or her care.
  • A patient has the right to pain relief.
  • A patient has the right to know what patient support services are available, including an interpreter at no charge if he or she does not speak English.
  • A patient has the right to know what rules and regulations apply to his or her conduct.
  • A patient has the right to be given by his healthcare provider information concerning diagnosis, planned course of treatment, alternatives, risks, prognosis and to participate in care planning and treatment.
  • A patient has the right to refuse treatment to include resuscitative services and foregoing or withdrawing life sustaining treatments, except as otherwise provided by law.
  • A patient has the right to be given, upon request, full information and necessary counseling on the availability of known financial resources for his or her care.
  • A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the healthcare provider or healthcare facility accepts the Medicare assignment rate.
  • A patient has the right to receive upon request prior to treatment a reasonable estimate of charges for medical care.
  • A patient has the right to receive a copy of a reasonably clear and understandable itemized bill and, upon request, to have charges explained.
  • A patient has the right to treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
  • A patient has the right to know if medical treatment is for purposes of experimental research and to give his or her informed consent or refusal to participate in such experimental research without compromising their access to care.
  • A patient has the right to express grievances regarding any violation of his or her rights, as stated in Florida law, through the grievance/conflict resolution procedure of the healthcare facility which served him or her and to the appropriate state licensing agency.
  • A patient has a right to formulate advance directives and to have caregivers comply with these directives.
  • A patient or representative has the right to be involved in ethical issues surrounding their care.
  • A patient has a right to have a family member/representative and physician of his or her request notified promptly of his/her admission to the hospital.
  • A patient has a right to receive care in a safe setting and to be free from forms of abuse or harassment.
  • A patient has the right to confidentiality of clinical records and to access information in clinical records within a reasonable time.
  • A patient has the right to be free of restraints of any form that are not medically necessary or are used as a means of correction, discipline, convenience or retaliation.
  • A patient has the right to be informed of outcomes of care to include unanticipated outcomes.
  • A patient has the right to have family participate in care decisions and to exclude any and all family members from participating in his or her healthcare decisions.

Patient Responsibilities

  • A patient is responsible for providing to the healthcare provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his or her health.
  • A patient is responsible for reporting unexpected changes in his or her condition to the health care provider.
  • A patient is responsible for reporting to the healthcare provider whether he or she comprehends a contemplated course of action and what is expected of him or her.
  • A patient is responsible for asking questions when they do not understand their care, treatment or services or what they are expected to do.
  • A patient is responsible for following instructions, the care treatment and service plan recommended by the healthcare provider.
  • A patient is responsible for keeping appointments and, when he or she is unable to do so for any reason, for notifying the healthcare provider or healthcare facility.
  • A patient is responsible for his or her actions if he or she refuses treatment or does not follow the healthcare provider’s instructions.
  • A patient is responsible for assuring that the financial obligations of his or her healthcare are fulfilled as promptly as possible.
  • A patient is responsible for following healthcare and facility rules and regulations affecting care and conduct.
  • A patient is responsible to be considerate of the hospital’s staff and property, as well as other patients and their property.