Looking to obtain a copy of your medical records?
We offer two ways to access your medical record:
MyHealthOne Portal:
MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.
*Note that some medical records may only be available through our hospital Medical Records office.
Paper Copy of Medical Records:
Please complete the following steps to obtain a paper copy of your medical records:
- Print and complete the Medical Records Release Form.
- Complete, sign and date the form. In order to verify your identification and validate your authorization, we require that you include a legible copy of a valid photo I.D. (e.g., driver’s license, military I.D. or state I.D.).
- Mail, fax or personally deliver your paperwork to the facility where you were treated.
Parallon Business Performance Group
Attn: Ciox Release of Information Plaza II
335 Crossing Blvd
Orange Park, Florida 32073
Phone: 1-888-616-5721 Option 6
Fax: (855) 668-0697
Records will be shipped within 5-7 Business days. Should you need to check the status of your request, please call 1-888-616-5721 Option 6
Urgent Requests, Records for your Physician
For immediate continuity of care, your healthcare provider can request records.
The physician office must fax a written request on their letterhead to (855) 668-0697 indicating the patient's name, date of birth, date of visit in the facility, facility Name and place"STAT" at the top of their request. For assistance call 1-888-616-5721 Option 6.
Insurance, Attorney, Disability and Third Party Requests
Requests should be sent from your insurance company, attorney, or Disability Determination Service and mailed to the address below. We cannot accept faxes and email requests.
Mail request to:
Parallon Business Performance Group
Attn: Ciox Release of Information Plaza II
335 Crossing Blvd
Orange Park, Florida 32073